Shipping policy

Shipping Policy

Thank you for shopping with Olive & Brown Co! Below you’ll find everything you need to know about how and when your order will ship.

Processing Time

All orders are processed within time listed on banner (excluding weekends and holidays). This allows us time to carefully prepare and package your items with love.

Please note: Processing time is separate from shipping time.

Shipping Methods & Delivery

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Domestic & International Shipping

  • We currently ship within USA/Canada and offer international shipping where available.

  • International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Delays

Shipping times are estimates and may be affected by postal delays, weather, holidays, or other circumstances beyond our control. Olive & Brown Co is not responsible for delays caused by the carrier.

Incorrect Addresses

Please double-check your shipping address before placing your order. Olive & Brown Co is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Once a package has been marked as delivered, Olive & Brown Co is not responsible for lost or stolen packages. If your package is missing, we recommend contacting your local post office or carrier directly.

Questions

If you have any questions about shipping, feel free to contact us—we’re always happy to help 🤍